Last Updated: November 22, 2025

Tambor Tides (“we,” “us,” “our”) operates the website www.tambortides.com and provides property-management, rental, concierge, and related services in Costa Rica. This Privacy Policy explains how we collect, use, store, and protect personal information. It also includes all disclosures required to maintain Zoom SMS messaging functionality.

By using our website or communicating with us (including via SMS or WhatsApp), you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

Information You Provide Directly:
• Name
• Email address
• Phone number
• Property information
• Booking details
• Payment information (we do not store credit card numbers)
• Any information submitted through forms, emails, SMS, or WhatsApp

Automatically Collected Information:
• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data

2. SMS AND MESSAGING DISCLOSURE

Consent:
By providing your phone number, you agree to receive booking updates, check-in/check-out instructions, property notifications, service reminders, and customer-service messages.
Opt-out by replying “STOP.”
For help, reply “HELP.”
WhatsApp users may block or mute us through WhatsApp settings.

Message and Data Rates:
Carrier rates may apply. Message frequency varies.

No Sale or Sharing of Messaging Data:
We do not sell or share SMS or WhatsApp content, phone numbers, or metadata for marketing.

Carrier Liability Disclaimer:
Carriers are not liable for delayed or undelivered messages.

Messaging Platforms May Collect:
• Phone number
• Message metadata (time, delivery status, routing)
• Message content
This is used only to deliver messages and provide support.

3. HOW WE USE YOUR INFORMATION

We use your information to:
• Provide property-management and rental services
• Send booking information, updates, reminders, and support
• Improve our website and service experience
• Comply with legal requirements
• Prevent fraud or misuse

We do not sell personal data.
We do not share data with advertisers.

4. HOW WE SHARE INFORMATION

We only share information with:
• Service providers (Zoom, WhatsApp, email systems, payment processors)
• Home Owners, cleaning or maintenance contractors when relevant to your booking
• Legal or regulatory authorities when required

All service providers must protect your data.

5. DATA STORAGE AND SECURITY

We use reasonable security measures including encrypted servers, restricted access, secure communication channels, and active monitoring. No system is 100% secure, and absolute protection cannot be guaranteed.

6. INTERNATIONAL DATA TRANSFERS

We work with service providers located in multiple countries, including Canada, the United States, and Costa Rica. As a result, personal information may be transferred or stored outside your home country. All data transfers are handled in accordance with applicable privacy and data-protection requirements.

7. COOKIES

We use cookies to enable site features, track performance, and improve your experience. You may disable cookies in your browser, though some features may not work properly.

8. YOUR RIGHTS

Depending on your location, you may request to:
• Access your data
• Correct errors
• Request deletion
• Withdraw consent
• Opt out of SMS
• Request information about how your data is used

Contact tambortides@gmail.com for data requests.

9. MINORS

Our services are not intended for children under 16, and we do not knowingly collect information from minors.

10. OPT-OUT OPTIONS

SMS: reply STOP
WhatsApp: mute or block the chat
Email: use “unsubscribe” or contact us
General communications: email us with your request

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The updated version will always appear on this page.

12. CONTACT INFORMATION

Tambor Tides Property Solutions
Email: tambortides@gmail.com
WhatsApp: +506 8805 7541
Website: www.tambortides.com